It goes without saying that nobody likes to wait, yet lines are pretty much a fixture in our daily lives.
Over the years, businesses have tried a variety of technologies to help minimize customer waiting times but they’ve proven both expensive and labor intensive.
QLess takes an extremely simple approach to eliminating queues. Customers join a virtual line using either a touch screen kiosk or, more interestingly, directly from their cell phones.
Once in the virtual queue, the customer can get updates about waiting times, find out where they are in line and even ‘reschedule’ if they need more time. When it’s their turn, they get an SMS message to let them know.
And unlike existing pager systems, there is no need for any staff involvement, nothing to get lost or damaged and no limit to the range of the system.
For business owners, QLess also offers a range of reporting options and data collection opportunities – not to mention the potential for targeted outbound advertising via SMS.
The best innovations are often new applications of existing technologies – QLess is a great example of this in practice.
Site: www.qless.com Via: Mashable
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